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re you considering a switch to solar power and looking for the perfect installer to help make your green energy dreams come true? Trinity Solar may have caught your attention, but it's crucial to hear from real customers before making any commitments. In this article, we dive deep into Trinity Solar customer experiences, sharing the good, the bad, and the ugly of working with them. So, buckle up and get ready to uncover the truth about this company through genuine client feedback.

A Closer Look at Trinity Solar

The Birth of a Solar Giant

The journey of Trinity began in 1994 in the small town of Wall, NJ. The founder, Tom Pollock, initially started the company as Trinity Heating and Air, which focused on providing HVAC services. Over the years, the NJ company expanded its operations to include electrical contracting, reflecting the family's growing interest in energy and sustainability.

In 2004, Trinity Solar was officially established, marking the company's transition from a traditional heating and air business to a full-fledged solar energy provider. This move came at a time when solar power was gaining traction, and its potential to combat climate change was becoming increasingly apparent. Trinity decision to embrace this renewable energy source was both timely and visionary.

From Local Business to Regional Solar Powerhouse

Trinity flourishes through a combo of strategic decisions and successful partnerships. The company's early years were primarily focused on the NJ market. However, the team quickly realized that the benefits of solar energy could extend well beyond the Garden State. This spurred a series of expansions into neighboring states, such as Maryland, New York, Pennsylvania, and Connecticut.

In 2010, Trinity Solar began working with SunRun, a leading residential solar energy provider. This partnership allowed Trinity to offer affordable financing options and expand its customer base. Over the years, the company has also forged strong relationships with other solar industry leaders, such as SolarEdge, Enphase, and LG.

Trinity Solar operates in 9 states: CT, DE, FL, MD, MA, NJ, NY, PA, and RI. With a strong presence in these markets, Trinity Solar has become a go-to provider for residential and commercial photovoltaic (PV) energy solutions.

Green Energy and Social Impact

Apart from setting up solar panels, Trinity is also dedicated to creating a positive impact on the environment and nearby communities through their clean energy initiatives. By teaming up with nearby non-profits, Trinity helps them fundraise while offering their members a free PV installation. A $100 donation is made when a member consults with Trinity, and a whopping $1000 is contributed when a member gets solar installed.

Current Position in the Solar Market

Trinity has earned a solid reputation as a leading solar energy provider. Despite the competitive nature of the industry, the company has managed to differentiate itself through exceptional customer service, high-quality installations, and a commitment to long-term customer relationships. Their focus on continuous improvement and innovation has allowed them to stay ahead of the curve and adapt to the ever-changing solar landscape.

Currently, Trinity Solar ranks among the top installers in the United States, with over 85,000 completed installations and counting. Their success can be attributed to a combination of factors, including a dedicated and skilled workforce, strategic partnerships, and a keen understanding of customer needs.

Solar Products and Services Trinity Offers

Trinity Solar provides full solar panel system installations with or without a battery backup. The timeline for installing the PV system may differ depending on your home's energy requirements and the permitting process in your area.

Embarking on your solar journey with Trinity follows these steps:

  • Energy Consultation: Begin by submitting your address, phone number, and electricity bills. Trinity representatives will analyze your bills and discuss your energy needs, ultimately determining the number of solar panels required for your roof and the estimated cost.
  • Design and Site Survey: After approving the sales pitch and selecting a payment option, Trinity design team will conduct a site survey of your home or business and create a final design for your solar panel system.
  • Permitting and Incentives: Trinity will handle the permit application process for your solar panel installation and apply for any available incentives and rebates on your behalf.
  • Installation: Trinity technicians and electricians will install your solar panel system, which should take one to two days to complete.

Trinity usually sets up Q Cells solar panels, but they're open to other options upon request. Q Cells, a leading solar panel manufacturer, produces highly efficient residential panels with ratings up to 22.6%. Although these panels aren't the absolute most efficient on the market, they are still top performers and are backed by a 12-year product warranty and a 25-year linear performance guarantee.

For inverters, Trinity Solar typically chooses SolarEdge, which boasts efficiencies of up to 99%, depending on the model. These inverters come with a 12-year warranty that can be extended to 20 or 25 years. Alternatively, Trinity may use Enphase microinverters for specific projects, which operate at up to 97.5% efficiency.

Trinity Solar also offers a range of battery options, including Generac and Tesla Powerwall, providing customers with the flexibility to choose the best solution for their energy storage needs.

Pricing and Financing options

Like most solar panel companies, Trinity Solar does not provide specific pricing information without first conducting a customer consultation. This is primarily due to the complexity of estimating solar panel installation costs without knowing the unique details of a homeowner's property.

For those wondering about average market pricing, it's essential to take into account the cost of solar in your locality. Let's use MA as an illustration. According to EnergySage, solar panel system installation in MA varies in price from $3.03 to $4.09. Consequently, an average-sized 6-kilowatt (kW) MA solar panel system would likely cost between $18,180 and $24,540. But keep in mind that there are some excellent solar incentives accessible to MA residents that can substantially trim the cost.

Trinity Solar, however, is known for its flexible financing options, which can make solar panels more accessible to homeowners. Some of the payment methods offered by Trinity Solar include:

  • Cash payment: Paying in cash or credit is an economical choice, as you won't have to deal with interest. However, the upfront cost of solar panels may be too steep for some homeowners. On the upside, you'll start reaping energy savings right away.
  • Solar loan: Many homeowners opt for solar loans, which allow you to purchase a solar panel system through monthly installments, much like a car loan. Trinity sales rep will go over the specifics during your free consultation. To get the most out of your investment, choose a low-interest loan and pay it off as soon as you can without incurring penalties.
  • Solar lease or power purchase agreement (PPA): Trinity collaborates with Sunnova to offer "no-cost" solar installations via leases and PPAs. If your primary concern is the environmental impact, this option might suit you. However, since you won't own the panels, you won't be eligible for solar incentives, making it the least financially rewarding choice.

Warranties

One aspect where Trinity Solar may fall short compared to its competitors is in the area of solar warranties. Their workmanship warranty, which covers installation-related defects, is valid for just five years. This is relatively short when considering that many other providers offer warranties ranging from 10 to 25 years.

However, there are some positives in their warranty package. Trinity Solar offers a 12-year warranty on inverters, which can be extended to 20 or 25 years at the time of purchase if you desire additional coverage. Moreover, the solar panels come with a 25-year manufacturer warranty from Q Cells, adhering to the industry standard.

Trinity Solar Reviews: A Balanced Look at Customer Experiences

Before you go solar, it's vital to understand the experiences of others who have already made the switch. If you are interested in Trinity, we've done the legwork for you, compiling and summarizing a lot of Trinity Solar reviews to offer a well-rounded view of both praise and criticism. To ensure credibility, we've only relied on trustworthy sources like the Better Business Bureau (BBB) and Solar Reviews.

Positive Reviews

Expertise and Efficiency in the Solar Panel Installation Process

A large number of Trinity Solar reviewers heaped praise on the company's professionalism and efficiency when it comes to installing solar panels. The professional electricians and installation crews have not only managed to complete the installations within shorter timeframes than anticipated but have also done so while maintaining high-quality workmanship. As a result, Trinity customers have reported minimal disruptions, with some reviews mentioning power outages lasting only a few hours over a 3-day installation period, significantly less than the initial 12-hour estimate.

Personalized Service from Knowledgeable Sales Reps

Trinity Solar sales representatives have earned a bunch of rave reviews for their professionalism, in-depth knowledge, and personable approach when guiding customers through the solar panel journey. The reps have been proactive in offering options for leasing or purchasing solar panels and have taken the time to thoroughly explain the benefits and savings associated with each choice. Thanks to the outstanding service provided by Trinity, many delighted customers have referred the company to their friends, family, and acquaintances.

Big Savings on Utility Bills and Financial Relief

One of the most significant benefits reported by Trinity Solar customers is the significant cut in their energy bills after setting up their PV systems. This has been a major boon, particularly for those on fixed incomes, like retirees, or living within tight budgets. By switching to solar power, reviewers have seen their monthly electric bills reduced dramatically, often paying only a nominal customer service charge to their utility companies, providing much-needed financial relief.

Meticulous Installation Crews

Customers have consistently given positive reviews to Trinity Solar installation crews for their meticulous attention to detail, tidiness, and efficiency during the installation process. In numerous instances, the crews have managed to complete the PV panel installation in just one day, leaving the property clean and free of any debris or construction waste. This attention to detail has extended to the solar systems themselves, which have been working seamlessly, leading many customers to highly recommend Trinity for their solar panel installation needs.

Comprehensive and Hassle-Free Experience

Many customers have given Trinity positive reviews for its all-inclusive and stress-free experience. The company's team has been described as prompt, transparent, and thorough in their approach to the solar panel installation process. This includes handling every aspect of the project, from site inspections, obtaining county permissions, and arranging financing, to overseeing the final installation and coordinating with energy service providers. Moreover, reviewers have expressed their appreciation for the ongoing support and follow-up from Trinity representatives, ensuring that any questions or concerns are addressed even after the installation has been completed.

Seamless Integration with Energy Service Providers

The effortless collaboration of Trinity with energy service providers has also contributed to the customers' positive experiences. The company's expertise in handling all aspects of the installation process, including obtaining necessary permits, coordinating with energy providers, and activating the PV systems, has ensured a smooth transition to solar power for many clients. This level of integration has undoubtedly contributed to the overall satisfaction and confidence in Trinity services, as evidenced by their numerous glowing reviews.

Proactive Customer Engagement and Recommendations

In addition to the exceptional service provided by Trinity sales representatives, installation crews, and customer support teams, the company's proactive engagement with clients has played a significant role in fostering positive experiences. This proactive approach has not only helped to build trust but has also led to numerous recommendations from satisfied customers. As a result, Trinity Solar has managed to grow its reputation and clientele within the industry.

Negative Reviews

Misleading Sales Tactics and Lack of Transparency

Several Trinity Solar customers have reported negative experiences with company representatives that left them feeling uneasy. Some complained that sales reps focused more on bad-mouthing competitors rather than providing clear information about the advantages of their own company. Additionally, there were reports of representatives failing to properly explain the differences in warranties between purchasing and leasing a solar system, which only added to the confusion. This lack of transparency and focus on competitors left potential customers frustrated and hesitant to trust the company.

Inadequate Customer Support and Unresponsiveness

The poor customer service provided by Trinity has been a common theme in many reviews. Clients reported having difficulty getting in touch with company representatives, receiving unresponsive and unhelpful support, and even being ignored altogether. Some reviews mentioned that Trinity would promise to follow up on their issues but never actually do so. This lack of communication and disregard for customers' concerns leaves them feeling unheard and unsupported, which is especially problematic when dealing with complex and costly solar systems.

Installation Issues, Delays, and Schedule Changes

Many of the negative Trinity Solar reviews revolve around installation problems and delays. Customers have experienced long waiting periods between signing a contract and having their solar system installed. Some have faced multiple delays and changes to the installation schedule, leaving them uncertain about when their system would finally be up and running. This prolonged waiting period and constant rescheduling can be highly frustrating for customers who are eager to start benefiting from their solar investment.

Damage to Property and Slow Resolution

Sometimes, reviewers have reported damage to their property during the installation process. Examples include holes in roofs and ceilings, and panels that stopped working soon after installation due to manufacturing defects. Trinity slow response to these issues, as well as their unwillingness to cover repair costs in certain cases, has left reviewers frustrated and dissatisfied. This dissatisfaction is further amplified when customers are unable to get in touch with the company to address their concerns, leaving them with damaged property and no clear resolution.

Hidden Costs, Performance Issues, and Additional Equipment Needs

Trinity Solar customers have also reported unexpected costs and performance issues in their reviews. For example, some have seen their utility bills double after installation due to insufficient energy production, which they believe is a result of the company's inaccurate estimation of their energy needs. Other reviewers discovered a need for additional equipment, such as critter guards, that wasn't disclosed upfront. These customers reported problems with birds nesting under the panels, which could have been prevented had they been informed of the potential issue and the need for this extra equipment. These unexpected expenses and problems can lead to dissatisfaction and a sense of being misled by the company.

Inefficient Project Management and Communication

Some reviewers have criticized the overall project management of Trinity Solar. They've experienced a lack of communication, delays in the installation process, and difficulty getting in touch with the right people to address their concerns. Some customers have reported that Trinity Solar representatives would promise to check with the scheduling department but never actually follow up, leaving them in the dark about the status of their project. This lack of clear communication and inefficient project management has led to dissatisfaction and even customers canceling their contracts with Trinity and seeking alternative providers.

Summing Up Trinity Customer Opinions

Trinity Solar has received a blend of customer feedback. Plenty of reviews praise their top-notch solar panel installations, attentive sales reps, significant utility bill reductions, and organized install teams. The NJ company's all-inclusive service, smooth coordination with energy providers, and engaged customer interactions contribute to their positive image. On the flip side, many clients have struggled with sales transparency, sluggish customer support, delayed installations, property damage, unforeseen expenses, and weak project management.

The Final Verdict: Is Trinity the Right Solar Installer for Homeowners?

To conclude, Trinity Solar is a heavyweight in the solar energy arena. They pride themselves on quality installations and lasting relationships, placing them among the top installers in the US, serving clients in CT, DE, FL, MD, MA, NJ, NY, PA, and RI. Their complete solar panel systems, dependable products, and adaptable financing plans cater to various homeowner desires. However, be mindful of their shorter workmanship warranty and the mixed bag of customer reviews. While some homeowners are completely satisfied with Trinity, others have encountered some serious obstacles in customer support and project management.  Overall, Trinity Solar is worth considering, but don't forget to weigh the pros and cons before making your move.

Sources:

https://www.trinity-solar.com/

Posted 
Jul 6, 2023
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