R

ecently, the use of solar power has become more popular, and the industry has grown rapidly. The United States is no exception, with over 11,200 solar installers operating in the country. This abundance of options can be seen as a positive, giving homeowners a wide range of choices to suit their individual needs and preferences. However, with so many options available, making the right choice for your home can be a daunting task.

When looking for options, it's natural to consider the biggest and most well-known installers. Titan is undoubtedly one of these, being a large company with a wealth of experience. But it's essential to weigh all the potential pros and cons before making a decision. That's why today, we'll be taking a closer look at this installer, exploring its advantages and disadvantages, to help you determine if it's the right choice for you.

Background on Titan Solar Power

Titan Solar Power, founded in March 2013 in Mesa, Arizona, has experienced rapid growth and become one of the top installers in the southwestern United States. With over 80,000 completed projects and 220,000,000 watts installed, they have a wealth of experience in the still-growing photovoltaic industry. They position themselves as a world-class installation service that prioritizes exceptional customer experiences.

The company has a strong presence in 16 states across the country, including California, Nevada, Utah, Arizona, New Mexico, Colorado, Texas, Mississippi, Missouri, Illinois, New Jersey, Virginia, North Carolina,  South Carolina, Georgia, and Florida. They plan to extend their reach to Louisiana, Arkansas, Tennessee, Kansas, Wisconsin, Michigan, West Virginia, and Delaware.

One factor contributing to the company's rapid expansion is its network of licensed subcontractors, known as authorized dealers. These dealers provide valuable support in supplying and installing solar panels, allowing the company to keep up with demand even with a limited workforce. Sunrun and Freedom Forever, who are among the main competitors of the installer, adopt a similar approach.

It's not uncommon for people to be skeptical of hiring an installer who partners with dealers, as they fear the main company won't be able to guarantee a high standard of work. Nevertheless, this does not automatically equate to a doomed PV project. It's just like hiring a local company for home renovations - the results can be hit or miss.

Titan and other installers of its caliber claim to have strict quality control procedures to eliminate underperforming subcontractors. However, some customer feedback suggests that maintaining consistent quality control may be challenging. In 2021, Titan faced disciplinary action in Nevada for knowingly letting an unlicensed contractor install solar panels under their name. As a result, they received an administrative fine and had to cover the cost of the investigation. This led to fines and investigative costs, causing potential clients to question the legitimacy of Titan’s authorized dealers.

Services provided

Titan takes care of the whole process of PV module installations. They start with a preliminary survey and consultation, then obtain all the necessary permits from the city, homeowners association, and other relevant authorities to ensure the installation complies with regulations. They then proceed to install the solar panels and inverters and perform a final inspection and grid connection.

Advantages

Extensive experience in the solar industry

One of the major advantages of Titan Solar Power is its expertise. The installer is a top player in the solar power sector, having spent ten years working in the field. This long-standing involvement has given them a thorough understanding of the market and allowed them to offer high-quality solutions.

Multiple awards

Titan's exceptional work in rooftop solar power installation has earned them recognition and awards, including being named the top rooftop contractor in 2021, 2019, and 2018.

Their position as the number one residential solar contractor in 2021 and 2022 further demonstrate their dominance in the industry. This ranking is a comprehensive evaluation of the company's size, services, and completed installations, reflecting its ability to serve the needs of residential customers.

Top-notch equipment and products

Titan is recognized for providing exceptional equipment, with Silfab as their premier supplier. As North America's most prominent PV module manufacturer, Silfab harnesses its 40 years of solar knowledge and state-of-the-art technologies to make top-quality PV modules at its facilities in Washington and Toronto. Titan also offers panels from some other reputable installers, such as Q Cells and Solaria.

Solar leasing options

For those facing financial constraints, Titan provides a lease program. A solar lease is an agreement between a homeowner and a solar company where the company installs a PV panel system on the homeowner's property, and the homeowner pays a monthly fee for the use of the system.

When you enter a lease agreement for PV panels, the ownership remains with the installer. In other words, you are renting the equipment for a set period of time, typically 20 to 25 years. Once the lease is up, you have the choice to purchase the system or have the installer take it away.

Disadvantages

Inconsistent customer support

Titan has faced criticism for its inconsistent customer support. Some customers reported that they have repeatedly tried to speak with a professional but could not reach anyone and never received a callback. Additionally, some have accused Titan of engaging in unethical sales practices.

Complaints about installation duration and quality

Some client reviews also report poor scheduling and a long project duration with no updates or progress. Several homeowners have also faced no-shows from the company and a lack of communication from the sales reps. Additionally, some clients claim that the installation process has taken longer than promised by the company, with PV panels still not connected or running. This has caused them to continue paying for electricity and lose money.

Verdict on Titan Solar Power

In conclusion, whether or not to hire Titan for your photovoltaic system installation ultimately depends on your priorities and what you value most. If you prioritize experience and high-quality PV panels, then Titan may be the right choice for you. However, if timeliness and clear communication are important factors, it may be best to consider alternative options and weigh the potential benefits and drawbacks before making a decision.

Sources:

https://www.ibisworld.com/industry-statistics/number-of-businesses/solar-panel-installation-united-states/#:~:text=How%20many%20businesses%20are%20there,increase%20of%201.5%25%20from%202022

https://titansolarpower.com/

https://www.solarpowerworldonline.com/2022-top-residential-solar-contractors/

Posted 
Jul 6, 2023
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